What to include in your bespoke holiday home welcome pack from the basics that guests expect to the extra touches that help get the all important 5 star reviews.
A welcome pack is the simplest and easiest way to impress guests on arrival at your property. The welcome pack gives a great first impression, ensuring that once they arrive after a long drive guests are pleasantly surprised, that not only is the property just as the photos showed but you have also taken the time to give the guests the essentials, so they do not need to go to the shop straight away. As the saying goes ‘first impressions count’ and a good welcome pack is consistently referenced in positive reviews, which as we know is vitally important and increasingly taken into consideration when guests are comparing holiday properties.
Wine, bread/cake/biscuits, coffee, tea, milk, flowers
We are not asking you to do a whole Tesco shop for guests but a few basic items will give guests the impression that you are going the extra mile to make their stay as welcoming as possible. We all love a warm cuppa after unpacking the car and finally getting the chance to sit back and relax, so tea, coffee, milk and sugar are just the basic items that should be available on arrival. For a splash of colour, a bouquet of flowers is a pleasant touch, and it is hard for anyone to resist a cake or biscuit.
Dog Friendly Cottages
If you own a dog-friendly holiday cottage, including some doggy treats really is going above and beyond in the eyes of your guests and is undoubtedly going to put your guests in a good mood when they arrive. You may also look to add a doggy bed, pooh bags, a dog bowl, dog towels and dog toys to welcome their furry friends.
Family Friendly Cottages
If you know your next booking has children, why not tailor your welcome pack to be more family friendly. Adding a few touches to the welcome pack that can help entertain the children whilst the parents relax or unload the car always creates a positive experience. For example, decorating your own cookie or gingerbread person are great for little ones, as are a few colouring in pages that you have printed out at home combined with a small pack of crayons. Bespoke touches that make the guests feel like you have gone the extra mile will help your guests to settle into their holiday.
Add a local touch
When putting together your welcome pack try to think local. Holiday cottages in Devon can go the extra mile by including local treats such as Devonshire cream teas or local hand made biscuits from the village shop. You can be the local tour guide by supplying guests with a welcome booklet of walks, attractions and shops to remove the stress and hassle of searching for what they want and ending up in the wrong place.
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