Privacy policy

Who are we?

This site is owned and operated by My Favourite Cottages LTD. We are a small team based in Barnstaple, Devon, England.


What do we do?

We manage bookings and enquiries for self-catered holiday accommodation across the UK. All payments and information are handled through a third party booking system called Supercontrol. For details of how they use your data please review Supercontrol’s privacy policy. We do not own the properties you will be booking, so although the booking is made through us, your contract will be between you and the owner.


What information do we collect?

My Favourite Cottages LTD. will collect personal information relevant to the booking, and enter it directly into Supercontrol’s booking system, this is done automatically if you book online, and done on the phone if you call us. We do not store any of your information within the company, either physically or on our servers.

If you are browsing any of our websites, then you will be sending anonymous data through Google Analytics, so that we can make sure our sites are performing correctly and users are finding where they need to go.

If you have made an enquiry about booking one our holiday cottages, we will collect contact details such as your name, email address, any specific travel arrangements.

When you book a property that is managed My Favourite Cottages, we will collect details in relation to that specific booking. This is likely to include your name, address, phone number, email address, size of your party and information about your holiday.

If you are enquiring about letting your property as a holiday cottage, we will collect details such as your name, contact information and details about the property you wish to let.


How we collect information?

You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means. We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions.


How we use information?

We use information about you to process your holiday booking/reservation and contact you about the booking when necessary.

If you give us explicit permission by opting-in, then we may use your information to send emails about properties and availability that we think will be relevant to you.


How we safeguard information?

We do not store any information on our computer systems to eliminate the risk of your data being stolen or lost.


Who we share information with?

The owners of our properties and their housekeeping teams (as part of the booking process), Supercontrol, our third-party booking system, and sendinblue (only if you explicitly allow us!), our third-party email marketing system.

We only collect and hold your email address in order to send you communications in connection with your bookings and enquiries. We deal with all our communication My Favourite Cottages – there are no other marketing partners or affiliates which we will give any of your details to.

Direct Marketing

As part of our current marketing activity, we may send information that is relevant about our range of holiday cottages to guests who have previously enquired about one of the cottages in the My Favourite Cottages’ portfolio.

We will send out e-newsletters via our Sendinblue email marketing system, which will include any new properties, latest discounts, seasonal offers and availability and other information. Any member of our database can remove themselves from receiving such email communications at any time. Each email newsletter sent will provide the option for members to ‘unsubscribe’ and therefore remove themselves from the list to receive any future communications.


Your Guarantee of Privacy

At My Favourite Cottages we have a simple attitude to the privacy of your email address, your phone number and your postal address. We won’t swap, sell, share or rent any of your personal information to third parties. We also won’t try to push affiliate or marketing partner products or services on to you. The only communication you will receive from us, will be from us or appointed agents, My Favourite Cottages Ltd, and about our holiday cottages.


How you can access or correct your information?

You have the right to request a copy of the information we hold about you at any time. If you would like a copy of some, or all the information, please request this in writing to: My Favourite Cottages Ltd,. The Old Kiln, Pilton Causeway, Barnstaple, EX32 7AA and enclose your postal details.


Our Website

Our website may contain links to the websites. This privacy policy only applies to this website (myfavouritecottages.co.uk) so when you click through to the links on the other website, it is advisable for you to read through their privacy policies.


Policy Updates

We do keep our privacy policy under review and will add any updates on our webpage.

If anything is unclear, or you are unsure how your data is being used, then please get in contact via the means below:

Phone: 01271 377 432

Email: [email protected]

Post:

My Favourite Cottages
The Old Kiln
Pilton Causeway
Barnstaple, Devon
England
EX32 7AA

My Favourite Cottages Ltd | Reg. Company No 11254583 | Registered in England & Wales at | The Old Kiln | Pilton Causeway | Barnstaple | Devon | EX32 7AA | Tel. 01271 377 432 | [email protected] | Directors: H. Roberts | | E. Hall