This site is owned and operated by My Favourite Cottages LTD. We are a small team based in Barnstaple, Devon, England.
My Favourite Cottages LTD. will collect personal information relevant to the booking, and enter it directly into Supercontrol’s booking system, this is done automatically if you book online, and done on the phone if you call us. We do not store any of your information within the company, either physically or on our servers.
We do not store credit card details nor do we share financial details with any 3rd parties
If you are browsing any of our websites, then you will be sending anonymous data through Google Analytics, so that we can make sure our sites are performing correctly and users are finding where they need to go.
If you have made an enquiry about booking one our holiday cottages, we will collect contact details such as your name, email address, any specific travel arrangements.
When you book a property that is managed My Favourite Cottages, we will collect details in relation to that specific booking. This is likely to include your name, address, phone number, email address, size of your party and information about your holiday.
If you are enquiring about letting your property as a holiday cottage, we will collect details such as your name, contact information and details about the property you wish to let.
You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means. We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions.
We use information about you to process your holiday booking/reservation and contact you about the booking when necessary.
We provide your email address and phone number to the owners of the holiday cottage you have booked for the purpose of contacting you regarding your booking.
If you give us explicit permission by opting-in, then we may use your information to send emails about properties and availability that we think will be relevant to you.
We do not store any information on our computer systems to eliminate the risk of your data being stolen or lost.
The owners of our properties and their housekeeping teams (as part of the booking process), Supercontrol, our third-party booking system, and sendinblue (only if you explicitly allow us!), our third-party email marketing system.
We only collect and hold your email address in order to send you communications in connection with your bookings and enquiries. We deal with all our communication My Favourite Cottages – there are no other marketing partners or affiliates which we will give any of your details to.
As part of our current marketing activity, we may send information that is relevant about our range of holiday cottages to guests who have previously enquired about one of the cottages in the My Favourite Cottages’ portfolio.
We will send out e-newsletters via our Sendinblue email marketing system, which will include any new properties, latest discounts, seasonal offers and availability and other information. Any member of our database can remove themselves from receiving such email communications at any time. Each email newsletter sent will provide the option for members to ‘unsubscribe’ and therefore remove themselves from the list to receive any future communications.
At My Favourite Cottages we have a simple attitude to the privacy of your email address, your phone number and your postal address. We won’t swap, sell, share or rent any of your personal information to third parties. We also won’t try to push affiliate or marketing partner products or services on to you. The only communication you will receive from us, will be from us or appointed agents, My Favourite Cottages Ltd, and about our holiday cottages.
You have the right to request a copy of the information we hold about you at any time. If you would like a copy of some, or all the information, please request this in writing to: My Favourite Cottages Ltd, The Old Kiln, Pilton Causeway, Barnstaple, EX32 7AA and enclose your postal details.
If anything is unclear, or you are unsure how your data is being used, then please get in contact via the means below:
Phone: 01271 377 432
Company Reg No. 11254583. Registered for VAT. No 291 8022 04. | ADDRESS: Cross Farm | Northleigh Hill | Goodleigh | Devon | EX32 7NR